News and offers, December 2010

Bell launches a new suite of Managed Infrastructure Services offering a simple, flexible and integrated customer experience

As data, wireless and voice networks grow larger and more complex, your organization's dependence on using top-notch, in-house resources to maintain these infrastructures has become challenging. The expertise required is also often difficult to find, recruit and retain.

Managing your voice and wireless infrastructures does not have to be a burden. As a trusted and experienced partner, Bell offers outsourced management of network elements through the Managed Infrastructure Service (MIS).

Managed Infrastructure Services (MIS)

Our Managed Infrastructure Services include:

• Managed Infrastructure Services for Network (MISN) – This includes the management of both Wide Area Network (WAN) and Local Area Network (LAN) environments.
• Managed Infrastructure Services for Wireless (MISW) – This includes the management of wireless controllers, access points, and radio sensors.
• Voice Managed Services (VMS) – This includes the management of your VoIP devices.

Bell managed services can be combined with other Bell services:

• MIS can manage the equipment purchased and maintained through Infrastructure Services
• Combined with MIS, customers can also leverage Professional Services such as wireless site surveys, architecture designs, network assessments, health checks and network optimization

Benefits

• Leverage Bell's state-of-the-art tools and best practices to ensure effective and secure network management, along with compliance with business and regulatory standards
• Easy transition in adopting Bell MIS services
• Increased customer productivity:
  • Proactive monitoring and efficient outage resolution to find and solve incidents before the customer even realizes there is a problem
  • Maximize network availability with continuous monitoring and strict change management policies
• Enhanced customer experience:
  • Bell provides a 24/7/365 web-based bilingual MIS portal for customers to simplify business operations (issue MAC orders, incidents, and billing inquiries)
  • A single help desk for all MIS services for effective customer incident management and problem resolution
  • Standard monthly service reports and optional capacity and performance reports
  • Single invoice

Bell experts are available to help you design, implement and maintain an MIS solution for your organization. To learn more, please visit our comprehensive Managed Services page. You can also request to be contacted by a Bell representative.

You can also view a Gartner report that positions Bell as a vendor in the Challenger quadrant for Communcations, Outsourcing and Professional Services in North America. Click here to read the full report.